John D.

Purchased a bed frame and mattress. When the delivery guys opened the box the wood frame was cracked. Ok things happen. My complaint is customer service is closed on Saturday and Sunday. Since I already got rid of my old bed now I'm apparently sleeping on the floor until I can even talk to someone on Monday. Who knows from then how long it will take to get a new one. For someone with severe back and neck issues this is a major problem. They should not be delivering furniture when customer service is closed. No one in the store itself can help. Once they make the sale I guess they are done with you. I was a first time Boscov customer and will never purchase from them again.