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I had important visas in my old passport to I talked to them and they ASSURED me that I would receive my old passport back with the visas included. I also noted on the application that I am a frequent international traveler and was told that I would automatically receive the larger passport with more pages; neither of those things happened and now I will incur hundreds of dollars in expense and inconvenience to resolve the visa issue and there is nothing I can do about the small passport book!
Products used:
Passport renewal
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