John G.

Our business was looking into upgrading an exisitng web hosting plan and asked their Sales Rep to answer a couple questions before we committed. Without our authorization, the rep went ahead and processed the upgrade and charged our credit card. When we questioned the charge, GreenGeeks billing department refunded the wrong amounts for the wrong services. Yet, one rep told us we'd be getting a full refund for the mishandling and that didn't happen. In the end, we complained to their Sales Manager who admitted they were wrong about the entire processing experience. And the manner in which they were willing to make good on their mistakes and mishandlings was unacceptable if not laughable. We are advising our business clients to avoid GreenGeeks and find another hosting provider.