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After been an advisor with keen for over 10 years I had a rating 4.7. Had a established clients for many years. One day, they decide to cancel my account without any notification. I got an automated BOT reply, and when I called them, the "play fair" team, who doesn't play fair, no real person was available to speak with me. I could only write in my concern. NO ONE WAS WILLING TO TALK TO ME!
I FIND THIS HORRIBLE AS A EMPLOYEE FOR OVER 10 years. Fired with a touch of a button and who knows why?
John H.'s review of Keen.com earned 11 Very Helpful votes
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Hi John, we're sorry to hear about your experience. Our Trust & Safety team does at times need to make the difficult decision to permanently close an advisor's account. To protect our platform, we are not always able to go into detail about these decisions. It is not our wish to permanently close a user's account, and in fact, we have many advisors who have been with the platform since its inception. When a user's account is permanently closed, it is generally due to violations of Keen's User Agreement. In many instances, these violations pose a risk to the safety of other users. We take the safety of our platform seriously and do at times need to close accounts as such.