John H.

He we go again. I talked to waste management about my recycling container fines for a small bag of trash charge of $268.00 each time. I cannot lock the container since it has no way to lock it and in poor condition so they can keep charging me $268.00 each time. Now they say they will change out my container for $150 charge instead of making sure their equipment is in good shape they want to charge me more money so I can lock it. Beware this company is very hostile to their customers and don't care about being fair or making sure their dumpsters are in working order. Very poor customer relations and very bad policies. Look at the dumpsters no way to lock them so they can charge me fines almost every month. Poor condition of their containers I have to pay them $150 to get a locking dumpster each. Why are they so toxic to customers. They don't care!

I have been charged fines of $44.00 and $268.00 twice and for a small bag that was thrown in my dumpsters along a busy road. They can do what they want since they are the only refuse hauler in my town. I do not mind the large monthly charges I know they need to be paid for their services. But the fines they charge are crazy and they are charging them once or twice a year for a small bag town in a recycling dumpster that I pay a lot of money for them I get a fine for $268.00 each time. I can't lock them they are in bad shape and poorly marked. They don't care about customers because we have to pay the invoice no choice. If you have a choice do not use Waste management because they will waste your money. Help!