John H.

The package from Aquarium Plants was received by the carrier late on June 21 and delivered to me at about 2:10 pm on June 23. I had it in the house and unpacked it within ten minutes of delivery. On their website, Aquarium Plants states that "Our Pond Plants are large mature plants." However, the plants I received were bundles of obviously fresh cuttings, held together with rubber bands and with no roots – far from the promised large mature plants. Additionally, the water mint (approximately half the value of the order) was a mess of rotten foliage that had expired long before I received the package and fit only for the compost pile. I immediately emailed the company with pictures documenting the condition of the plants and requesting a refund for the water mint. To date, I have not even received the courtesy of a reply. I am attempting to root the cuttings I received with some success.