All I can say is that the cigars are counterfeit. They sure look real but if you look at the numbers carefully like in the photo attached, The numbers don't match on the sticker which is like having a dollar bill with the number is not matching. Fool me once shame on you, if you get fooled now then shame on you.
Dear Mr. Holmes,
We sincerely apologize if there were any shortcomings on our end.
Please be certain that we have taken your feedback seriously and we will work in our opportunity areas to deliver better service to our customers.
Dax Puero-Franco
Customer service team
Direct Line (305) 433-8548