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I purchased a "Blue" custom made shirt, and following three or four washes I noticed that three of the panels had started to yellow. I contacted Customer services, who gave me a email address and told me to attach two photographs,. So far so good. Now after two months, three more phone calls, with "Oh haven't they contacted you yet Sir?" I now realise nothing is going to happen. I will never buy from them again. I will not stop them wasting their money sending me catalogues..
John H.'s review of Charles Tyrwhitt Shirts earned 3 Very Helpful votes
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I can't even rate the quality as I will be returning everything. They showed discounts online and...
Bought 4 shirts from them. Two of them ripped in the elbow sleeve. I was able to return them and...
Hi John, I am so sorry that you have not received a response to your email, nor through the follow-up calls has any resolution been offered. I would be grateful if you could advise of the order number/receipt number that I can locate your account and reach out directly to work towards getting to the bottom of this.
Best Wishes,
Keir,
Senior Customer Complaints and Support Specialist