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My experience with Charles Tyrwhitt was extremely disappointing. I ordered a custom shirt from them, and they completely botched the sleeve length, making them way too short. What's even more frustrating is the inattentive and unhelpful customer service I encountered when I tried to address the issue. It's clear that they didn't take the time or care needed for a custom order, and their lack of responsiveness only added to the frustration. I would strongly advise against wasting your time and money on Charles Tyrwhitt if you're looking for quality custom clothing and good customer service.
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I can't even rate the quality as I will be returning everything. They showed discounts online and...
Bought 4 shirts from them. Two of them ripped in the elbow sleeve. I was able to return them and...
Hi John, sorry to hear this. Please can you provide your order reference so I can ensure this is properly investigated?