We have used Amoma on a number of occasions and the service is always excellent. About three years ago, we experienced problems with the hotel that we had booked in Paris and Amoma customer desk was excellent. This time round, there were really no issues, everything went very smoothly. It is a shame that Amoma is not as known as Booking.com or Expedia but the service is just excellent. Of course, the entry point is usually through TRIVAGO, so as long as Amoma ensure they provide competitive prices, they will always have customers.