Just had a look at the star rating on this site. They must be writing their own reviews or paying people to write them.
In short, bought a Fitbit watch, does not work, tried using their system which didn't work until I got through to them via Facebook.
17 communications and 17 apologies later I still have a dead watch.
Made a claim via PayPal, hopefully they can get these hopeless, useless company to fix the watch, repack it or refund... I won't hold my breath though. Unless you have money to burn... do not use.