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I wanted to download a "free" will kit that this site offered. When I finished they wanted me to pay to be a member or pay $27 for the free will kit. Stupidly I paid $27 on what appeared to be a secure site. I then had over 20 attempts to withdraw money from my mastercard varying from $1.70 to $520. Fortunately I have a block on overseas transfers but had to cancel my bankcard and get a replacement. Someting very suspicious about this website!
Tip for consumers:
do not pay for a free will kit
Products used:
none
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Hello John,
I am sorry to hear your frustration. To clarify, our trial offer is free for one week. During that time, you can create, download and print as many documents as you need. You can cancel at any time and there is no obligation. You simply need to cancel the subscription by requesting the cancellation under Your Account or accessing live chat or phone and we'll cancel it for you within the seven-day window. You also receive an email recapping the offer details and the date and time to cancel by appearing in the email.
We do have you enter your credit card information for uninterrupted access to your documents. There are no charges to the card if the trial offer is cancelled within the seven-day trial period.
The information that you entered will be stored in our secure servers and can be accessed only by signing in to your account. Additionally, the order process occurs through an encrypted connection. We use the Transport Layer Security (TLS) protocol with 128-bit encryption strength to transmit sensitive information.
We do not attempt to charge random amounts reaching $520 as we do not have any services that cost that amount. We only charge you for the service you have selected on our site and its respective price, nothing else. You may have mixed us with a different company.
We appreciate your feedback. If you need clarifications with your LawDepot account, please contact Customer Support at 1-855-231-8424 Monday to Friday 8 am-7 pm ET.
Regards,
Divine
Customer Support