John P.

I recently purchased two cases. While putting my phone in my beautiful new leather case the cherry wood split on both sides. I emailed customer service to inquire about a replacement. I was emailed a memo from Pad and Quill that they were aware of the issues with the Cherry cases. They said they could send me a replacement inner case next month that I'd install into my outer leather case. Next month! Are you kidding. They new about the issue and sent it anyway. Then I requested a full refund. They said I need to waste my time mailing it back before my money would be refunded. Terrible customer service! Stay away from anyone that knowingly sends you a defective $135 phone case. They used to be a great company. I was a repeat customer. I am disgusted by the way they are treating me. Buyer beware.