John S.

Purchased a set of ghd straighteners last year after my old trusty set which i had owned for ten years finally gave out! The new set looked much cheaper quality, but worked well so i assumed the new set would give me the same service! Suffice to say after just a year, they no longer work; as they are given a ten year warranty i got a return label from ghd and duly posted back for a repair. To my utter disgust ghd are refusing to repair or replace on the grounds the wire is twisted-the wire was twisted when these were new, they have been manufactured this way! Im so disappointed with ghd, their customer service has become a complete let down. They refuse to repair them as per their warranty, and to add insult to injury they will not even post me back the original set! I am unable to buy a new set with christmas coming, and i paid a lot of money for a set of straighteners that should have lasted. More to the point ghd are refusing to honour their 10 year warranty. I shall be taking this up with trading standards, and advising anyone thinking of buying a set to go for the dyson instead! Their customer service is shocking to boot. Very rude and completely dismissive. I am being blamed for a fault created by the poor quality wiring as supplied with my straighteners!

On the Leach!
Well where do I start? We recently got back from a lovely holiday in Majorca, that was completely spoilt by a lack of competency from On The Beach.

On our itinerary, it clearly shows we have paid for to hold luggage bags each way. When we arrived at Luton Airport, the very nice lady at the Wizz Air check-in desk, advised that we had only been scheduled one luggage hold bag between myself and my wife.

This meant we had to pay another £53 to put our hold luggage into the plane, even though we already paid for this with On The Beach, and it was shown on our itinerary breakdown. The lady on the check-in desk, said this was a very very common problem with On The Beach – she even made the comment that on the beach were just like a criminal organisation, as she sees this every day with hundreds and hundreds of people! When you try to complain to On The Beach, they give you a notification on their message system, which tells you you may wait up to 56 days for somebody to reply! On the leach are nothing short of criminal!

They should be renamed on the Leach, as clearly they do not respect the customers that are paying their profits, and are just mistreating us all in order to inflate these profits and maximise their income. I would never book with On The Beach ever again.

We are now out of pocket to the tune of £106, which may not sound like a lot of money to a lot of people, but given the amount of financial stress everyone is under, this money is very important to us. I know some others have been put out of pocket to the tune of thousands, And I cannot believe that on the Leach managed to get away with such activity! I will be pursuing this matter all the way to small claims court should it be needed. I am utterly appalled and disgusted at the sheer arrogance and disdain on the leach are showing to their customers. My advice to anyone thinking of using on the leach is to pay the extra and go with a reputable travel firm not run by a mickey mouse outfit that clearly does not care.