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Buyer beware! They don't stand behind their products.
I purchased 1 brilliant uncirculated (BU) coin and 4 very good (VG) coins. The "BU" has rim damage, very little original luster, and deep scratches. One of the "VG" coins is cleaned, 2 of them have an outlined design/missing rim details.
Emails asking for assistance were given dismissive responses and a manager on their call hotline was unwilling to even receive pictures of the coins in question.
Apparently, their merchandise is "graded by third party sellers" and they "have no control over the quality of merchandise".
John S.'s review of SD Bullion earned 2 Very Helpful votes
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I ordered two gold maples from SD Bullion and had planned to order one per month until: They...
Ordered 2 royal mint una silver bars ( 10 oz) limited edition, paid $622 3 weeks ago, items in...
Hello John,
Thank you for your feedback! Bullion coins tend to have minor imperfections from the manufacturing process. This has no impact on the value of the bullion. If you are a collector looking for flawless coins I would recommend purchasing graded MS70 or proof editions of the bullion coins. Proof coins are inspected by the mint for quality of strike and for any flaws.
We are sorry to hear you are not happy with your order. Your satisfaction is guaranteed on all orders placed at SD Bullion. If you are not satisfied for any reason, you have within 3 business days after receipt of shipment to notify our customer service team via telephone at (800) 294-8732 or email at sales@sdbullion.com.
If an exchange is requested, we reserve the right to send an acceptable replacement or refund your money if an acceptable replacement is not available. The items must be returned as they were sent to you—in the original packaging and original condition. Due to insurance restrictions, the customer is responsible for the cost of returning any items for refund or exchange. We will cover the cost to ship the exchanged product back to you. The decision to refund or replace your item will be at the sole discretion of SD Bullion.
Returned products (excluding the SD24K line of products) are subject to a 5% restocking fee or $35, whichever is higher. Returned products from the SD24K jewelry line are subject to a 10% restocking fee. All returned items could also be subject to market loss based on SD Bullion’s sole discretion.
Thank you for your feedback!
Best,
SD Bullion Customer Service