John S.

Numerous calls and emails, No response. Other than the standard, generic automated email reply, I have yet to hear back from a live person. In April of 2023 I placed an order and I was shipped the wrong firearm. I called customer service several times before a reply, and was issued a credit on my account on "a future purchase". I've spent over $14k dollars with this company in the last 1 1/2 years, I assumed a $50 store credit would not be too big of a deal that I would need to make sure I received a paper certificate showing my verbal conversation regarding the credit. Fast forward, 2 orders later and they keep "missing" the credit to apply to my orders. 5 voice mails and 4 emails, tried using live chat but message comes back saying "Live Chat Unavailable" and once again no live person has replied. Oh well, I have several other firearm manufacturers I can recommend to my customers.