I do not rate this company, when there is a problem they just leave you and fob you off with emails. My parcels have not scanned at all and have been lost and they cannot tell me where they are. So now I have to resend or refund my customers for the lost parcels as they cannot locate them. Not happy at all!.How on earth can you run a business like this, you cannot just miss scanning. I think they have been stolen. It is a shame as I had high hopes at the beginning, but this company needs to be looked into, parcels don't just go missing!