I breed rats, & the products I purchased were a 12 pack of rodent water bottles along with some different types and sizes of bowls to try. The order was quickly processed and mailed, but when it arrived, they mistakenly packaged a single water bottle instead of a single 12 pack, & I was unable to use some of the bowls I ordered (too small or big). I immediately sent Chewy an email with my concerns, & after sending the message after hours, I received a reply from them bright and early the next morning. The correct bottle order was immediately processed and shipped on the next business day.