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I sought help from their online chat but from 7.20pm to 2am, I was bounced between 8 different representatives. They asked for the same information countless times and stated they would call to help but after the third time of promising that I gave up. ABSOLUTE WORST service.
I wanted to learn Chinese online because of my working hours, online seemed to be the best option for me.
However I would like to WARN all people here of the nightmares I have suffered from this company!
If you want to spend your hours stuck with IT technical help and learning very little, then please feel free to sign up!
I had recently booked a two hour class, I spent almost 1 hour and 40 minutes on the phone to technical services who took control of my computer WITHOUT permission while I was away.
They apologized but I still feel it was a breach of my privacy.
Out of the classes I had, I would say only 3 were successful.
All others were failures.
I had nothing but sound problems, Java application issues and relentless pop ups interfering with the class.
A TOTAL JOKE and WASTE OF MONEY
BE WARNED!
Tip for consumers:
AVOID THIS SITE !!
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Dear John,
We apologize for the subpar experience you had with TutorMing. The vast majority of our students really enjoy their classes and are constantly seeing improvements in their Chinese fluency, and we want the exact same for you.
We regret you have decided to not continue with us, but we respect your choice as well. We have refunded you the full amount of your purchase, but in the case you want to ever continue to take classes with us, your account has been credited with 40 classes. We wish you the best in your Chinese learning journey.