John W.

I'm not a WOW customer. They connected a cable to one of my neighbors and ran the cable across my yard to the neighbor on the other side. I don't know why because customer service doesn't know and they won't give me a local number to call. My backyard is always locked when I'm out. They had to climb my fence to put the cable in place. The customer service rep dropped a dime on them when she told me they are required to get the owners permission before entering their property. They can't even tell me when they will do something with the cable. Sometime between 1 and 5 on Friday. I have to stay home and wait for them to remove something I didn't ask for. They will probably charge me for the removal.