Jolayne W.

Thurs. 7-29-21 was the in home consultation date. I chose blinds for the windows in 3 different rooms, and was told I would get the quote either Fri or for sure on Monday. By Wed 8-4 I had heard nothing. I called the number on her business card (shown above) and it was answered by someone at the retail location. The woman I spoke to didn't even recognize the name when I asked the Sheetal. I gave her a message that I was waiting on the quote. I heard nothing. Yesterday I remembered that when I initially called Budget Blinds (the week before the consultation) to set up a visit, I left a message and was contacted by Doreen at *******458. I called her and gave her a rundown on what I have experienced and that I haven't been able to get hold of Sheetal. Doreen stated that she would for sure get the message to Sheetal to call me and said something about them having routing issues with their phones. I have no idea how that impacts calling me with a quote, but. Whatever. I asked Doreen point blank, "when can I expect a call back"? She promised it would be this morning (8-6), Well guess what? By 1:20 PM this afternoon I called her back. I reminded Doreen that she promised a call back this morning. She said she told Sheetal about it and Sheetal told Doreen NOT to call me, and that she would call me herself. I asked why it was so difficult for me to get a quote, and again she blamed it on the phone problem. I told her that your customer service is atrocious. It will be interesting to see if I EVER get a response.