jolene g.

I decided to get the vonage app for my new company because I thought it would be more convenient than carrying two phones around. The concept is great but the app was terrible. Half the time when I would get calls they wouldn't come through if the app wasn't opened. I would be at my desk and get an email notification that I had a voicemail but my phone hadn't rang. I would open the app and then it would show the missed call. I started to keep the app open in the background but if I was using a different app when someone called, it would ring but wouldn't let me answer the call. I would then access the call log to try to call them back but the missed call history would take almost 30 minutes to update so I could see who called. I finally had enough and decided to get a second cell phone. Before activating my account with vonage I asked the sales person if I could port my number if it didn't work out. This was important because I would have thousands of dollars spent on marketing that would have this number on it. They assured me I could. What they failed to inform me about was that the number they were giving me was a landline and only a few cell providers can port landlines. After spending hours to find a provider that could port the number for me I found out that land lines typically take 7 to 10 days to port so now I won't be able to recieve any calls for up to 10days for my business. Although this may end up costing us thousands, it is money well spent to not have to deal with them again