Jonathan B.

I wish I had read the reviews on this site before walking into a Nick Scali store in Auckland. I regrettably purchased a lounge suite from them in January. It took 4 months to arrive, which would have been fine if the product was good quality. Unfortunately it is a very low-quality product, that discolours very quickly and very easily from normal use. Within a few months, the fabric (which is a light colour) has already begun to darken and discolour in numerous places (including parts of the suite which don't get used e.g. the front of the arms). I've never had this issue with furniture from other vendors.

Nick Scali refuse to accept any responsibility for this. Instead they send 'contractors' around to look at the sofa and then craft bogus reports that suggest there is "nothing wrong" with the product, and therefore it's not covered by warranty.

Unless you want to get stuck with furniture that taints your house/living room etc, avoid Nick Scali. I certainly won't be buying from them ever again.