Jonathan K.

After over two decades of being a loyal customer of Register.com, it's with regret that I find myself needing to share a less than satisfactory experience. My journey with their services took a downturn starting from an SSL issue early in the year, which, despite numerous calls and assurances, remains unresolved to this day.
I reached out to the support team multiple times, only to be shuffled from one representative to another without any concrete resolution. The so-called 'expert team' in the USA even declared the issue resolved in an email which clearly, from my ongoing struggles, it was not. When I sought to cancel the service and requested a refund for the undelivered services, my plea seemingly fell on deaf ears.
To add insult to injury, a separate issue with an outdated SSL certificate has disrupted my ability to receive emails for an extended period, further impacting my business operations. A ticket (I*******) was raised, yet I was informed no action had been taken. I was also told I could not receive written confirmation of our conversations nor any acknowledgment of the support provided, leaving me with no paper trail to back my claims.
The inability to secure a refund or even an acknowledgment in writing from Register.com is not only frustrating but feels dismissive of my long-term commitment to their service. The lack of accountability and transparency is concerning, and I urge potential customers to consider this experience when choosing a hosting service provider.
I am now in the process of closing all services with Register.com and wish to caution others. The once dependable and customer-focused service I knew has regrettably declined, and it is important for others to be aware of this before making a decision that could impact their own web presence and business.