Jonathan S.

Zocdoc is a very shady practice. They are about making money and I would not trust anything you see on their site, either as a provider or a consumer. I'm a provider and they charge me $60 for every patient that does not cancel within 24 hours of when they make an appointment, even if that appointment is a week later. When they sold this to me that told me about the 24 hours cancellation policy and it was inferred that this was 24 hours from the appointment time, as an practice would. Very very shady.
DO NOT TRUST THEM!

I just posted a 1 star review.
To the sites credit I was told I would receive a refund about 2 hours after I wrote them complaining.
I was informed this refund would occur 7-10 days later.
Not sure why they charge the fee in the first place or why it takes so long to refund it. My cc was charged the full amount almost immediately and the refund for the amount minus $15 also happened instantly.