Our organization ordered bracelets and ribbons for our event prior to the COVID-19 outbreak but had to cancel since all events have had to be cancelled.
So upon paying $14 to return the items I was also charged their $12 shipping charge to me even though it says free shipping in my order details.
No matter how many of their customer support reps they tell you the same thing. I even had my last customer rep tell me that if she refunded the $26.10, which is 2 of our membership dues, that she would be out of a job and the company would close down.
With this kind of shady business, they need to shutdown! Ripping people off during a National crisis.
Definitely won't ever reorder from them and will be passing this information along to our campus Student Affairs and organizations as a never order from company.