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I have had nothing but great service from Taylorstitch. The prices are high but you do get essentially credit towards future purchases. I have received as much as $40 off from these type of credits. The quality of the clothing is better than some alternatives like J. Crew. Shipping has been incredibly fast for me in California but your mileage may vary in other states. I have never had to return anything yet so I have no experience with customer service for returns or the like. On general orders they do seem very responsive.
Tip for consumers:
You can back styles and products almost like crowdfunding and save money on early pre-orders.
I ordered a rug in the end of Oct. 2020. Expected delivery date Nov. 7,2020. No rug around mid-Nov. I emailed them... said it was backordered until Dec 23 2020. Here it is Jan 9,2021... still no message about the rug. This was hundreds of dollars. At no time does the website say this rug is backordered.
Tip for consumers:
please find an alternative or trustworthy place to buy rugs. this isn't it.
* Rugs USA attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Jon B.'s review of Rugs USA earned 2 Very Helpful votes
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Their prices are a bit higher than Walmart but their style is pretty cool and modern and they...
Hi Jon,
Thank you for your Rugs USA review. Firstly, we want to apologize for the experience you had with this order. We fully understand that waiting on an item you are excited about for that long is not ideal and we appreciate your feedback on this. We are continuously improving on our back order communication to prevent issues similarly to the one you experienced earlier this year. We will be following up with you privately to ensure that you have received your order and that it arrived as expected. We truly appreciate your purchase and look forward to speaking with you soon.
Best,
Rugs USA Customer Service