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Had to cancel my 2 room trip with family due to Covid 19, got refunded a gift card for the same hotel. Tried to use the gift card to buy the two rooms later in the year to be told that this was only allowed for one room. Contacted Hotels.com to be told in poor english that this was the terms and conditions of the voucher. So I now have a useless voucher and Hotels.com will pocket my funds. Very poor - stay away from this site.
Jon H.'s review of Hotels.com earned 6 Very Helpful votes
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