I have tried several times, in three different states, to shop in Best Buy. Now I just say, Goodbye. The last time wa the worst and the final straw. I was shopping in the Augusta, Ga Best Buy around August of last year. I was with my husband and we went in specifically to find wireless headphones. As we looked, a group of three BB employees, all men, were standing in front of the TV sets near us. We had split up during our hunt, and each walked by them at least twice. I walk with a cane, yet their conversation was far too interesting to let a needy customer interrupt. After about 10-15 minutes of searching, giving up, and looking at other things, we spent almost 30 minutes in there. During that time, the three musketeers had brief pauses to watch the TVs, but heaven forbid, help a customer. We were not acknowledged by anyone in that store even when one of them even turned around to watch us searching and talking to each other about where a product might be. We had the same type of ignoring in Joplin, MO but let it go.
When we got fed up and left, the manager dude at the door thanked us for shopping there and wished us a good day. He was caught by surprise when my husband and I flew into him and said we didn't buy anything because not one of the men in there would stop talking to help us. I do not know if he told them off but would bet it is still a disgusting excuse for a store. My reasoning being, their behavior didn't happen over night so apparently their manager is a worthess as they are.
When I upgrade my flatscreens, or finally buy a new washer/dryer set, I would eat a black widow spider before I set foot in that store again. I also will not be spending my dollars on their web site. When I hear them having low profits, I know firsthand why.