Jon N.

I have been shopping with Pet Circle for quite some time and whenever there has been a situation when their service did not meet my expectations, they have been more than willing to rectify the issue.
I have been meaning to leave a positive review for a while now and after an incredibly pleasant experience with them (my order was almost 3 weeks delayed), I decided to shine some positive light on an Australian owned business that is doing a great job in my opinion.
I also own an online retail business and if people behaved like responsible adults (if capable, I guess) and took the time to be aware of what they are agreeing to (yes, whenever you order from an online retailer, you are agreeing to their terms of use and that is a legal contract) they probably wouldn't writing incredibly negative reviews about a company that has done nothing but continue to improve their service over the years.
What I am saying is; TERMS AND CONDITIONS, the FAQ and INFORMATION PROVIDED AT CHECK OUT.

When you make yourself aware of this things, you are less likely to be in a situation that propels you to attack an Australian owned business online, that employs Australians, stocks Australian made products and helps to stimulate our economy.
The amount of people who whinge about being "robbed of $1" is a bit pathetic, it's a dollar mate and it never leaves your account. It's also stated clearly in the FAQ on their website, if you bothered to read it.
And I don't think any person who has posted a 1 star review about the couriers has any idea how incredibly stressful it is for a retail business to put the most important stage of their service into the hands of another company, a company they have no control over, absolutely no say in how they operate and still, the retail business will be the ones who are responsible for every time they mess up.
I use a few different couriers for my business and I can tell you, they have all let me down at least twice. The only refunds I have ever had to give my customers was due to couriers failing to deliver on time.
If you are upset about the delivery time, please feel free to comment the name of a courier that is both reliable and cost effective. I would really love to know as I am yet to find one.

Bottom line is, if you have an issue, make sure you have read all the fine print, which, in this case, is actually all in a very large, easy to read font.
And don't contact them when you are angry. That is a person on the other end of the conversation, they have feelings and for all you know, they may have been yelled at by the last 10 people before you. You can either be a decent person and treat them with kindness and respect or you can be an angry jerk like the 10 before you.

Sorry for the long rant but when I asked the lovely young lady from pet circle that I spoke to on the phone earlier this week if it had been a rough day after she actually thanked me for being so nice, the poor girl sounded so defeated when she said "it's hard when people won't even allow you to help them because they are more focused on taking all their anger out on you than actually coming to a resolution"
I can guarantee you that if you approach this or any other business with a good attitude and make sure to educate yourself on the way they do business, you would never find yourself in a bad situation.

I once thought uber (and ubereats) was great until I realised that this company allows their driver partners and delivery partners to try to get the maximum profit possible.
How? I was charged a waiting fee by a driver who not only neglected to confirm I was in the vehicle but did not end the previous trip until they were about to pick me up. I was watching the tracking thinking he must have forgotten but no, it was deliberate.
Just like another driver who started my trip while he was still 5 minutes away, which was definitely deliberate because he messaged me upon arrival, knowing very well that I would not have been getting notifications as he approached my pick up location.

And then there are the drivers who accept your bookings and then drive in the opposite direction until you cancel, pull over somewhere and wait until you cancel, cancel the job themselves and all of these actions will require you to book the job again which makes the pricing surge in your area.

Uber don't care, they make money off it too!
And then there are the food delivery people who refuse to deliver your food if you don't tip them enough before they have even completed the job. It's disgusting.

I have contacted them multiple times for allowing customers to be exploited and they have been less than professional. I would rather book taxis because they actually cost less these days!