I am disgusted. I ordered $2500 in parts from them for a classic restoration im working on, its now December. They have no idea where my parts are or when they might be ready. Same story since august. I finally got fed up and am trying to get a refund which they tell me could take a month to process. Absolutely pathetic. Ill shop everywhere and anywhere except ecklers in the future. Hour long waits on the call in line, complete clustercluck up there... its a shame.