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Got the Dr. Fone was still within the 7 days did keep trying to see if it worked for me but it didn't was trying to get a refund, talked to an agent trying to explain what exactly is going on but wasn't able to let me speak and when he did he interrupted immediately after i was going over the return policy got to the point that he started to blame my device anything to not give me a refund. Total waste of money. Probably wouldn't be so mad if the agent let me speak.
Products used:
Dr. Fone series
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Their product does not recover all files as they indicate for the "basic fee" BUT it shows ALL...
Hi Jose, we are always desiring every interaction the customer has with us to be as smooth and as hassle-free as possible. Sorry to hear that you didn't have a good experience with our support team, we'll keep improving and bring a better and better experience interacting with each user.
Kindly note that we accept a refund request if the customer encounters a technical or compatible issue that is unable to be solved within 7 days. Knowing you were encountering a problem, we desperately hope to fix it, and this is the reason our support might invite you to provide more details (like a screenshot showing the problem or source files, etc.) for troubleshooting, this was also the reason we didn't process a refund for you in the first place. Seek your kind understanding.
Noting you've already contacted us, would you please update your ticket number here? Our senior support team will further investigate it and then provide the necessary assistance. Your patience is highly appreciated!