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With Travelgenio I made my reservation and paid for the trip 2 months ago, a week before my trip, which was supposed to be June 15, they canceled it for no reason and when I went to the airport caunter they told me that Travelgenio canceled my flight from me. Family (5 tickets) a week before, so I could not fly and had to buy tickets in another emergency airline that cost me 2300. 00
They never refund me the money, or any contact or any reason.
For which he lets me know that I could not trust Travelgenio, I do not even have the opportunity to contact Travelgenio because there is no way and the telephone number provided by the airline to contact Travelgenio is not even a real number. What seems to be a scam, they don't even have email to reply or contact them
And just so you know they charged me for the trip 2 months ago.
Jose Bacallao
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Thank you very much for contacting us. One of our specialised agents will study your case. Please send an e-mail to customer.service@travelgenio.com, from the e-mail you indicated when making the reservation, mentioning only the Booking ID (8-digit code that appears in the confirmation e-mail) in the subject and we will inform you of the next steps.