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Needing a rebuilt ECM for my 1996 Thunderbird, I first called them to make sure they had stock. Told that they did, I went ahead and ordered. Their website stated 2-7 days delivery but when day 8 rolled around and NO notice of shipment, I engaged their online chat system. They told me that the first one? They programmed failed their testing and that they would do another and expedite shipment. On day 14 from original order, they told me the only way they could help me was if I shipped (my expense) my old unit to them and they would rebuild it at over double the cost. I told them that wasn't an option as there were other companies out there to purchase from for less. They FLAT OUT LIED TO ME. Steer clear of them as they are not an honest or reliable source.
Tip for consumers:
Don't believe their bull$#*!. they LIE.
Products used:
An ECM from another source. works well.
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Took twice as long to receive than part was originally advertised for
This was my second time ordering a product from this company. First time I received my ECM in a...
We want to extend our sincerest apologies concerning all the issues that you have faced. We always aim to deliver a great experience, and we are gutted when we don’t meet expectations. Thanks for taking the time to bring this to our attention. Our total turn around time is 2-8 business days. We originally had the part in stock but the programming of this particular vehicle is sensitive so we had to pull multiple stocks. There was also slight delay due to the high volume of orders. We, then, offered a repair service which you have declined. I checked your account and you have been refunded. We appreciate your honest feedback. We take all feedback to heart and our goal is to use it to improve our services to your benefit.