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My S23 Ultra's screen was cracked. I brought it in for repair. Carlos exhibited superb customer service skills by GREETING ME, introducing himself, assessing the situation and setting my expectations. He also made me aware of the Maintenance mode that my phone offers to allow him to complete the repair and test the device before handing it back to me providing an additional measure of comfort. If this is how Asurion usually operates then I will always opt for their protection.
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