I had ordered Mensuas Flag boxer brief because I was so excited when I saw it on the site. When I ordered it, what I got was a faded pair of underwear. I was very unhappy and this had never happened with me before. I called the customer support and asked for the pick which is due for this week. Customer support was quite helpful and understood the issue and started the pickup. I will make this rating to a better one once I get my product replaced with the one I actually wanted.