Josh L.

I initially thought that Brokemycell would be an excellent fit for what I needed. My screen had broken on my Note 2 while traveling cross country. I could have used insurance to fix the phone for slightly more than the cost of Brokemycell, but I preferred to keep my phone as it was rooted and had a custom ROM etc. Besides, who wants a refurb? So anyway, I sent my phone off to Brokemycell and that was that. Weeks later I hadn't even received confirmation that they received my phone. After sending a few emails I finally received a reply about a week after my initial message (3 weeks after sending my phone). I was told that there was a delay in obtaining the needed parts for the repair. All in all it took just over a month to receive my phone. Here is where the fun begins...

My phone was returned to me with a massive air bubble in the middle of the screen. In addition to that you can see that the screen was not set properly as you can see the LED lights bleeding out from the corners of the phone. Also, there are small bits of dust and cardboard stuck under the screen. My camera (front facing) is covered in dust stuck under the glass.

After horrible communication and doing a piss poor repair job they expected me to return my phone to them to solve what they admitted was their sloppy work. Here is an excerpt from an email: "This is an air pocket that got in from the extreme heat. We should have kept it in the shop an additional day to cure the adhesive."... Should have kept it in the shop for an additional day... thanks for that.

After offering to contact a local shop where I live after I refused to return my phone to them (Sorry I can't just give my phone up for another month or however long you take to fix your mistake) they dropped off the face of the earth and I've never heard from them again.

Do yourself a favor and find a local shop. You may pay more, but you will have reliable and accountable service. Brokemycell screens their reviews, so that is why you find only positive reviews on their site. I tried to post about my experience and it was not posted.