Josh P.

If you don't like overpaying and getting surprise bills then DO NOT USE PLUSHCARE.

I used PlushCare because they put on the face of being a cheap and quick way to see a Dr. I needed to see one and the MinuteClinic near me had a three-hour wait. So I down loaded the app, filled out the info, added my insurance and got the screen saying my insurance was accepted and all I needed to do was pay a $20 co-pay. Awesome!

The actual visit went well, got a prescription and I felt like I had a good experience... and then a couple of weeks later I get a bill for $159 from PlushCare.

Not once during the signup did this number come up as a possibility. Not once did they say I MIGHT have to pay this. Not once did they bring this up as a possible eventuality. Never did this number show up.

I looked at the bill and they had charged my insurance $200 for the visit. Insurance paid for some + the 20 co-pay brought it down to $159. And the real kicker of this, they state on their website that an uninsured visit is billed at $129. They're expecting me to pay $30 MORE for an uninsured visit than an insured visit. Meanwhile, The MinuteClinic down the street is just $45... this is straight-up deceitful.

If at any point in their signup, they had brought this up I would have deleted the app and gone to the MinuteClinic. But no, they hide that behind screens saying "hooray your insurance is accepted" and "all you owe today is $20"... emphasis on today.

After weeks of going back and forth with them and their billing the ONLY course of action they're willing to do, despite being horrendously deceitful, is to cancel my insurance billing and charge me at the uninsured rate.
This right here is the future of healthcare in America.
You pay more for having insurance because greedy companies like PlushCare charge insurance more. This is a microcosm of our broken system and PlushCare is a leech feeding off it and profiting from both ends. And when you complain you get heartless auto-replies or wait on the phone for 2 hours with no one ever picking up.

Nothing about the experience was transparent. None of it was clear. None of this was up front. None of this was at all delivered as a possibility. If it had been I wouldn't have used them at all. I would have just gone to the MinuteClinic, waited in line, and paid 2/3 less.

This is not a sustainable business model to churn through and abuse customers with heartless auto-replies. We won't come back and you lose us for life. If there is ever a PlushCare Class Action Lawsuit you can count me in.