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Seems the company has a single Owner/Operator/Service guy, his name is Nick J.
He sends responses saying things are taken care of when they are not and that is when he actually manages to respond to an email. Most of the time your messages sit in your sent folder never getting a response.
The company has numerous support numbers listed that all seem to forward to the same phone that always goes straight to voicemail.
Seems like this company is dying and I would recommend you stay away from them.
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Sorry to hear and we are still here and kicking- your experience is not typical and we apologize for any inconvenience caused
We'd like to offer you the new phone system ( and phone number) at no cost