Ordered an exhaust system for my C4 on 12/4 that was supposed to ship 12/8. We were notified of a delay and that it would ship 12/22. Following week, no updates and zero ETA. I called every day and they could never provide an ETA. Eventually cancelled the order after being without my car for a month and ordered from another vendor that shipped same day.
They have zero urgency in a situation like this to get updates from their suppliers or provide clear updates. Wouldn't even offer expedited shipping for once parts came in. Never using them again. Wish zero stars was an option.