Josh G.

Illinois, United States

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StorageTreasures.com

Auction

“Don't. Just don't.”

2/25/22

Verified purchase

They just hooked me. I've been using them for almost six months with no major issues. However I got a winning unit invoice dated yesterday 2/24/22 which I paid for today. Immediately the invoice changed to Default and directed seller not to release contents to me because I failed to pick up contents before allotted time, though I have the screenshot of the initial invoice dating pick up before 2/27/22. Customer service is completely uncooperative and obviously aware that they scam people, and when I requested a supervisor she refused. Actually REFUSED to get one. This is beyond belief. I've already placed a call to my attorney, and I'm letting everyone know in as many places as I can to ward off people from getting taken like this. Thank God I have the proof in writing.

Tip for consumers:
Don’t. Use a different company. I mean good grief, the phone agent blatantly refused to even get a supervisor, refused to correct anything, refused a refund, and hung up on me after I told her no I wanted to speak with someone higher than her multiple times. I am right now STILL not even past my 72 allotted hours to fulfill pick up, but can not get anything I’ve paid for because they’ve directed the seller not to relinquish anything to me.

Products used:
I’m switching to a different company as a result of this.