Dealing with the customer service was absolute GARBAGE. I would never order from them again and I advise you not to either. When they tell you that your order will be guaranteed to ship out within "3-4 weeks" what they don't tell you is that if a selected product on your custom saber is out of stock, they will continue to push the shipping date out without notifying you. I was EXTREMELY unsatisfied with their customer service, since they took upwards of 5+ business days to reply each time. STAY AWAY!