Joy J.

I installed vinyl plank from them in June 2021. After a few months, I noticed that some boards were shifting, but I attributed it to the weather changes and didn't think much about it. However, it just kept getting worse. I was talking to someone who owns a floor company and explained what was happening. He came over and took a look. In all of his years, he had never seen this. The individual boards were cupping and the joints between the boards were breaking. He said that if it is the fault of the manufacturer that the boards are defective, it is common practice that the company reimburse for the flooring and make things right. I would think that all companies would follow the same ethical business practices. Basically, if your product fails - you fix it. He advised me to reach out to the manufacturer (LL Flooring) and have them come take a look. I am in the middle of the process now, but was told up front that if they find that the flooring is defective, then they will only give me store credit for the flooring. They will not come and reinstall. First off, I honestly don't flooring from their company again - it is crap. Secondly, because their floor is defective, I am going to have to pay thousands out of my own pocket to have it ripped up and replaced. And, on top of this, I just got an email saying that I have to pay for and find a 3rd party inspector to report back to them. They won't even send an inspector to inspect their flooring. If the flooring is found to be defective, then they will reimburse me the cost of the inspection. I am struggling to make ends meet right now and for me to have to pay the upfront cost of an inspection of their faulty product is absolutely ridiculous. And, when they do find that their product is defective, I WILL STILL HAVE TO USE THEIR PRODUCTS AGAIN AND BE OUT THOUSANDS for someone to come out and fix a problem that they created. In my opinion, this is just downright unethical and extremely poor company practices. I would highly recommend that YOU STAY AWAY FROM THIS COMPANY because of this type of thing. When something happens to your floor, you will have to use their crappy flooring again and pay thousands more to fix the problems they create. BUYER BEWARE! STAY AWAY!