I RECEIVED THIS TODAY... Automatic Smart Robot Robotic Vacuum Cleaner Dry Wet Mop Floor Carpet USB Cable
BOX WRITTEN IN CHINESE
NO ENGLISH INSTRUCTIONS.
DOES NOT RESEMBLE ANYTHING LIKE THE ITEM NAME.
NOTHING BUT TRASH.
CAN NOT RETURN IT UNTIL JULY 30TH IT IS THE 22ND NOW.
I HAVE TO BE PUT OUT UNTIL THEN TO GET MY MONEY BACK.
I CANCELLED ALL OUTSTANDING ORDERS I PLACED WITH THEM.
IF SOMETHING IS TOO GOOD TO BE TRUE IT IS A SCAM SITE...
I AM SO DISAPPOINTED IN THEM.
I DON'T KNOW WHY THE SITE HAS NOT BEEN CLOSED DOWN BEFORE NOW.
OH THERE IS NO USB CABLE?
Hi Jozzett,
Thank you for your review. We want you to be pleased with all of your purchases on Tophatter and I'm sorry that hasn't been the case. I do understand how frustrating and disappointing it is to wait for an item, receive it and it doesn't meet your expectations.
We have a generous return policy; if for any reason you're not completely satisfied, you can request to return an item for up to 30 days from the date of delivery. See full details on the return policy here https://tinyurl.com/yd75uc6e
For any problematic items, you can quickly contact our customer support team by visiting My Orders, clicking the item, clicking Order FAQs, then clicking Contact Support and completing the form detailing the issue. We will be happy to help. If it’s more convenient for you, you can also contact our support team here: http://tinyurl.com/j8eo7hu
Shoppers also have the option to rate their delivered items. Rating items is important because 1.) other buyers will be able to review the average rating on products before they bid, and 2.) items rated consistently low will automatically stop being scheduled on the platform. For these reasons we encourage you to rate the products you have purchased, although doing so is not required.
Warm Regards,
Angelique