Having been a customer for 37 years now, I am treated so rudely and my fees steadily increase. Bills are always paid on time, have been a loyal customer and they SCAM me at every opportunity. It is outrageous that a company is allowed to operate as Spectrum does. The bill has increased by $36 in the past two months for zero reason except that they think they can get away with it. Calling the company takes hours of time and going to the store in Newtown is an exercise in incompetence. Save yourself the rip off, manipulation, scam techniques and non-stop aggravation by avoiding Spectrum!