Joshua g.

You could build a better website on SquareSpace, Webflow, etc.

This company doesn't care about their work product, but if they delivered website quality that they have in their own website or the examples they show you when selling you, they would be a top tier web-developer. Instead, font isn't consistent, sizing isn't consistent, Web certificates aren't handled, basic SEO isn't even included, image quality on site is blurry despite providing high-res photos, contact forms weren't sending anywhere for months, they do site maintenance in the middle of your office hours, I could go on and on...It's scary. Thankfully our website is not our main source of revenue and we can work slowly to rebuilding our website. Dealing with them is painful.

Don't overpay for their hosting either, and I would have them on a performance contract.