For starters (this was years ago, but has rankled me EVERY time I see their ads) - the R. I. branch had an outgoing message to potential caregivers stating, in essence, that we were basically unskilled, thus could only expect their paltry $7.00 an hour.
I thought, what the heck, let's see what it's like, they hired me for an adversarial Alzheimers dementia client who HATED me being there. I went twice and called the agency before I was needed the third time and said I wasn't coming. I could have said I was sick and lied about it, but I chose to tell the truth, that I felt forced to find another job.
The message didn't get to the family and the man was left alone. The owner called, yelled at me and hung up when it was THEIR error!
Then I see on a local afternoon television show with a spot about Home Instead and the reps. Are stating how they train all caregivers in Alzheimers care - I received NO training whatsoever! Bad experience across the board.