J R.

Do Not Buy from the seller ROSA HAIR COMPANY or ROSA Durand who sells hair extensions. I ordered two products from this vendor which were not as described on the site and of bad quality. Firstly Aliexpress will only let you upload 3 pictures to support your dispute and the seller basically has free reign!

The vendor accepted my dispute on the terms I entered i. E. product returned and full refund! The system automatically goes to 'approved - enter tracking information'. The vendor messages me after and states 'sorry for the confusion, but you will have to cover the cost we paid to ship the product to you and the cost to ship it back! This is the policy of most vendors'. WTF! Now I can not withdraw the 'enter tracking information stage'

Aliexpress is not helpful, you cant speak to or email anyone. The have a crap virtual assistant called Eva, which is not helpful at all!

I would stay well clear of this vendor!