john d.

I purchased an audi q8 prestige from carvana which uses bridgecrest for financing. Ive had the car for a year now and own my own business. I called them to let them know i was going to be 7 days late for the first time since having the loan. Then proceeded to tell me that instead of my normal payment of 1,262 a month that i would now be paying more interest that would accumulate to 2,436 dollars i then said to the customer service woman that math doesnt make any sense and i would like to speak with a manager. She "why" i said does it matter i want to speak with a manager she proceed to say "i can transfer you to another department" so this back and forth goes on for over 20 min of me simply asking to speak with a manager to get to the bottom of this becuase nothing she was saying was making any sense. She finally connects with a manager who proceeds to tell me that the previous woman i spoke with was completely incorrect and what she said was basically a fat lie. Then i said i wanted to file a complaint and the manager told me he would speak with her long story short didnt let me file a complaint.

On top of all of this when i checked the remaining balance of my loan nothing has gone down ive paid well over 15k into the loan. When i asked them about this they were not able to give me any information. That seems to be the common denominator with them. No body knows whats going on and no body is able to answer any questions. You have to fight tooth and nail to get a manager to assist you with anything. If you have other financing option go with those DO NOT USE THIS COMPANY!

Now im seeking legal representation to get rid of this car loan and get a new car with a differrent bank. Very shady and illegal tactics they also have multiple class action lawsuits agianst them and bridgecrest has lost the majority of the suits.