They've made it harder to earn as many SwagBucks as you once could, which is stupid, since three-fourths of the offers don't credit you after you complete them. From what I've heard, the general consensus is that customer service is a total joke and even giving them screenshots as proof won't do anything. It's also very difficult to qualify for just one survey, even though you have to complete a detailed profile before taking them. It was frustrating, disheartening and just not very fun. There are sites lie it out there that are superior in almost every way; I suggest you look for one of them.